Incidents created from Slack

[Susan Sellmeye1]

How can I identify Incidents that are created from the Slack integration 'ServiceNow for Slack'?

I have a need to flag and modify these Incidents

Thank you

[Amit Gujarathi]

Hi @Susan Sellmeye1 ,

Hope you are doing great.
Identifying Incidents that are created from the Slack integration 'ServiceNow for Slack' is a straightforward process. First, you need to access your ServiceNow instance and navigate to the 'Incidents' tab. From there, you can filter the list of Incidents by the 'Source' field. This field will indicate whether the Incident was created from the Slack integration or not. Once you have identified the Incidents that were created from Slack, you can then flag them and modify them as needed.

[Susan Sellmeye1]

Hi @Amit Gujarathi 

I've tried filtering by Source and it is not available to filter by. How would I add it?

Thank you

[Basheer]

Hi @Susan Sellmeye1 ,

Based on Source field or Created By (If you've specified any user during integration) you can identify the incidents that are created from Slack Integration.

If you want it through code, then below is your code 

var inc = new GlideRecord("incident");
inc.addQuery("source","slack")//Instead of slack give the proper name, if you wish to go be created By then it would be something like "sys_created_by","Sl123". Replace Sl123 with the proper username.
inc.query();
while(inc.next()){
gs.log(inc.number);
}

[Susan Sellmeye1]

Hi @Basheer,

The Source field is not available to filter by- any ideas on how to get it?

The 'Created by' is listed as the user that created the Incident from Slack.

In your code: what would the "slack" value be?

I appreciate your help!

Thank you

Susan