Increasing the rows in a list pagination in Service Portal

Plissken · ‎03-10-2017

Hello all,

I have been searching for a while now but I cannot find a way to increase the number of records displayed in a list within the Service Portal. So for example when you use the Data Table from instance widget in the Portal it only shows a maximum of 20 records, is there a way to increase it to say 50?

Thank you

sergiu_panaite · ‎03-10-2017

You're right, I did same test on my test instance and still got 20. I looked further and I found that in out of box configuration, the widget My Open Incidents is hardcoded with 20, like in screen shot below. Changing there to 50 solved the issue. Even so I do not recommend setting it higher than 50 as you might get performance issues.

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Plissken · ‎03-13-2017

Morning Sergiu,

I've just checked with a different browser and still maximum of 20. This is made on the Widget Instance right not the actual widget?

Cheers

Martin

sergiu_panaite · ‎03-13-2017

Morning Martin,

Yes Widget instances. Are you trying to change the same widget "My Open Incidents" or a different one? If a different one, let me know if it's an out of box one, so I can try testing it as well.

Plissken · ‎03-13-2017

Hello Sergiu,

Thank you, it is not an out the box one but it uses the Instance with Table class. So I tested it on my dev instance by creating a Data Table Instance and getting the Maximum Entries to 40 and still only maxed out to 20.

Martin

sergiu_panaite · ‎03-13-2017

I am going to test this on my own instance as well and give you an update by tomorrow.

Plissken · ‎03-13-2017

You're a star Sergiu, thank you!