Increasing the rows in a list pagination in Service Portal

Plissken · ‎03-10-2017

Hello all,

I have been searching for a while now but I cannot find a way to increase the number of records displayed in a list within the Service Portal. So for example when you use the Data Table from instance widget in the Portal it only shows a maximum of 20 records, is there a way to increase it to say 50?

Thank you

sergiu_panaite · ‎03-10-2017

You're right, I did same test on my test instance and still got 20. I looked further and I found that in out of box configuration, the widget My Open Incidents is hardcoded with 20, like in screen shot below. Changing there to 50 solved the issue. Even so I do not recommend setting it higher than 50 as you might get performance issues.

View solution in original post

Plissken · ‎03-16-2017

Hello Sergiu,

Thanks for that, yeah that would be the amount that is returned from the query and I'm getting back all that are there (even if it's 100s) but thank you for checking. It's a bit of a bag this Service Portal eh, but I do quite enjoy investigating, it's just when it's not doing what you expect is when it's rather annoying eh