Info Message on form when related record is deleted

Pranavi07 · ‎11-19-2023

Hello all,

We have service commitments (service_offering_commitment) attached to service offering(service_offering) as a related list and currently only admins have the ability to remove commitments.

We have added a delete ACL so that certain users having a particular role can remove the service commitments from service offering. And they can delete/remove using edit button in the related list of service offering. This is done but whenever a commitment record is removed, we would like to show an info message on service offering form. How to achieve this? Please help

Kalyani Jangam1 · ‎11-19-2023

Hi @Pranavi07

By using Business rule you can achieve this

Create one business rule on "service_offering_commitment" this is relationship table of servicefoffering and commitment.
BR condition - before delete

In script you can add InfoMessage like below

Please try this once and Mark Helpful and Correct if it really helps you.

View solution in original post

Kalyani Jangam1 · ‎11-20-2023

Hi @Pranavi07

try below code once

var serOff = new GlideRecord("service_offering");
    serOff.addQuery('parent', current.u_business_service);
    serOff.query();
    while (serOff.next()) {
        var OffCom = new GlideRecord("service_offering_commitment");
        OffCom.addQuery('service_offering', serOff.sys_id);
        OffCom.addQuery('service_commitment', current.u_service_commitment);
        OffCom.query();
        if (OffCom.next()) {
            gs.addErrorMessage("There are Service Commitments with name" + current.u_service_commitment.name + " in the Service Offering " + serOff.name + " Delete those first to delete the Service Commitments from this BS");
            current.setAbortAction(true);
        } else {
            gs.addInfoMessage("The commitment has been deleted from Business service");
        }

    }

Please let me know if it helpful or not.