Initiate a Microsoft team's group chat if P2/P1 incident is raised in ServiceNow

nayanmule
Kilo Sage

4 hours ago

Hello Community,

 

I have an interesting integration requirement whenever a P2/P1 incident is raised  in ServiceNow, I need to automatically create a new team's group chat with the Group Chat name as - "Alert !, P2 incident was reported...."

something like this.

 

The group chat should include 'Assigned to', On call , Caller , etc. members. 

Any help/leads would be appreciated.

 

Thanks in Advance,

Nayan

 

0 Helpfuls
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5 REPLIES 5

Dr Atul G- LNG
Tera Patron

4 hours ago

Hi @nayanmule 

 

https://www.servicenow.com/community/servicenow-ai-platform-articles/post-incident-record-details-in...

@Sai Kumar B follow this post

 

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Dr. Atul G. - Learn N Grow Together
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Tanushree Maiti
Giga Sage

3 hours ago

Hi @nayanmule ,

Check this link :Hope it will be helpful for u.

https://www.servicenow.com/community/itsm-articles/teams-integration-with-incidents-start-new-chat-f...

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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