Initiate a Microsoft team's group chat if P2/P1 incident is raised in ServiceNow

[nayanmule]

Hello Community,

I have an interesting integration requirement whenever a P2/P1 incident is raised  in ServiceNow, I need to automatically create a new team's group chat with the Group Chat name as - "Alert !, P2 incident was reported...."

something like this.

The group chat should include 'Assigned to', On call , Caller , etc. members. 

Any help/leads would be appreciated.

Thanks in Advance,

Nayan

[Dr Atul G- LNG]

Hi @nayanmule 

https://www.servicenow.com/community/servicenow-ai-platform-articles/post-incident-record-details-in...

@Sai Kumar B follow this post

[Tanushree Maiti]

Hi @nayanmule ,

Check this link :Hope it will be helpful for u.

https://www.servicenow.com/community/itsm-articles/teams-integration-with-incidents-start-new-chat-f...

[Ankur Bawiskar]

@nayanmule 

you need to check if creating a team's group chat via that integration is supported or not

if not then you can't achieve this