Insert attachment for my custom widget button in service portal

[Roshan Poduval3]

I have a custom widget button for my Catalog Item, which is perfectly able to create incidents when clicked,

only thing it lacks at this point is retrieving attachments from the catalog item to my incident record after the click.

All I'm looking for is to call attachments from client controller to Server script & attach to my incident record.

Please advise if there are any other better approach in getting these attachments. Thanks!!

This is my current widget code - 

HTML - 

<button name="submit" ng-click="c.uiAction('submit')" class="btn btn-success">Report Issue</button>

Client Controller - Inside function()

//---------------------------------------------------------

var c = this;

c.uiAction = function(action) {
c.data.action = action;
c.data.description = g_form.getValue("description");
c.data.short_description = g_form.getValue("short_description");
c.data.sub_category = g_form.getDisplayValue("sub_category");
c.data.category = g_form.getDisplayValue("category");

c.server.update().then(function() {
c.data.action = undefined;

setFieldsReadonly();
$scope.submitting = false;
top.window.onbeforeunload = null;
top.window.onunload = null;
top.window.location = c.data.url;
})

}

Server script: 

//------------------------------------------------------------------------------------

(function() {

if (localInput && localInput.action) {
var action = localInput.action;
data.url = "";
data.sys_id = "";
if (action == 'submit') {
var gr = new GlideRecord('incident');
gr.initialize();
gr.short_description = input.short_description;
gr.description = input.description;
gr.caller_id = gs.getUserID();
gr.comments = gr.short_description + "\n" + gr.description;
gr.urgency = 2;
gr.contact_type = 'self-service';
gr.assignment_group = "93d598011b7f581093c962c7bd4bcb32";
gr.setValue("subcategory", input.sub_category);
gr.setValue("category", input.category);
gr.business_service = "sys_id";
gr.insert();
gs.addInfoMessage("Submitting.....");
var url = "https://xxxx.service-now.com/sp?sys_id=${" + gr.sys_id + "}&view=sp&id=ticket&table=incident";
data.url = url;
data.sys_id = gr.sys_id;

GlideSysAttachment.copy('sc_cart_item',gr.sys_id,'incident', gr.sys_id);//not sure if this is right?

}
}

}

[Ashutosh Munot1]

Hi,

So you are not actually submitting a request but you have a custom widget which is invoked by button and you want to transfer the attachments attached to this catalog item to this incident record?

Thanks,
Ashutosh

[Roshan Poduval3]

Correct, I want to transfer the attachments attached to this catalog item to incident record.

Thanks

[Community Alums]

I ran onto a similar problem.
Does this widget exists on a custom app, or is it on global?

I suspect if GlideSysAttachment works on global SP widgets. I suppose you need the Package call for that one.

Below snip taken from : https://snprotips.com/blog/2016/2/25/understanding-and-using-glideattachment

[Roshan Poduval3]

yes my current widget is a global widget,

Also tried this code but did not work,

var fileNameSansExtension = 'work.txt';

var grRecordWithAttachment = new GlideRecord(tableName);
grRecordWithAttachment.get(gr.sys_id);//sys_id of the incident

var gsa = new GlideSysAttachment();
//ONLY works in global
var textVal = gsa.get(grRecordWithAttachment, fileNameSansExtension);

gs.print(textVal);

Thanks