Insert New Row displays when Creating a New Report Results Appear?

richelle_pivec
Mega Guru

I am creating a new report to put on a homepage for our customer, and I'm getting a weird result that I've never seen before. I can't seem to reproduce it on other tables (only on the dmn_demand one). It is showing an option to "insert a new row" at the bottom of the list of results.

Any ideas why it's there and how I can make it go away?

find_real_file.png

Thanks,

Richelle

 

 

1 ACCEPTED SOLUTION

Yes just open the demand table which you are facing the issue. Follow the steps uncheck set the List edit insert row checkbox. Then run the report again the inset new row will not be visible in the report application. 

You are facing this issue only while running report on the demand table because the demand table has list edit insert row checkbox checked.

I have tried this It works. please find screenshots.

When it is checked Lit edit insert row checkbox.

find_real_file.png

 

See the reports application which you are talking about. It has insert a new row.

find_real_file.png

 

When I uncheck it 

find_real_file.png

 

See the same incident table in reports doesn't have insert a new row

find_real_file.png

 

Just replace incident table here with demand this will definitely fix your issue. worth a shot.

Thanks,

Abhishek

View solution in original post

5 REPLIES 5

Abhishek77
ServiceNow Employee
ServiceNow Employee

Hi,

Right-click and configure List Controls, uncheck set the List edit insert row checkbox.

find_real_file.png

Run the report again, you will not see 'insert a new row; again.

Please Hit Helpful and Correct answer if this resolves your issue.

Actually, this is in the Reports Application and not in the List View, and it's only happening for this one table. I've even tried other tables in the PPM suite just to make sure it's not some Project Management thing. But, it only appears to be happening in Demand.

I think I'll open a HI ticket and see if they can help me with this anomaly.

Thanks for your suggestion,

Richelle

Yes just open the demand table which you are facing the issue. Follow the steps uncheck set the List edit insert row checkbox. Then run the report again the inset new row will not be visible in the report application. 

You are facing this issue only while running report on the demand table because the demand table has list edit insert row checkbox checked.

I have tried this It works. please find screenshots.

When it is checked Lit edit insert row checkbox.

find_real_file.png

 

See the reports application which you are talking about. It has insert a new row.

find_real_file.png

 

When I uncheck it 

find_real_file.png

 

See the same incident table in reports doesn't have insert a new row

find_real_file.png

 

Just replace incident table here with demand this will definitely fix your issue. worth a shot.

Thanks,

Abhishek

richelle_pivec
Mega Guru

You are correct. I just tried it in our Dev instance. Thank you for your help.

Richelle