What is the GDPR solution to remove user data from service-now?
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‎05-09-2018 02:43 AM
According to the GDPR rules a user can ask to be removed from all databases so there should be a procedure to remove the user from service-now. Deactivating users is not enough. Has anyone achieved this?
Currently we have user profile in AD that is imported to SNOW users table. If we delete user record from Service-Now, will that affect the other items like : Incidents, Requested ITems etc.
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‎05-09-2018 02:47 AM
Yes, If you delete the user from SNOW table, the related tickets raised on behalf of the user will be effected.The details will be lost
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‎05-09-2018 02:49 AM
If the rule has a problem, you can simple rename the user details by appending something like inactive,..
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‎05-09-2018 03:03 AM
Hi Kirti, As per GDPR rules a user can ask to be removed from all databases from service-now. So if i delete a user record, will take effect other things like incidents etc. or only the name of the user from reference fields will become empty.
So my requirement is If a user record is deleted from ServiceNow, it should be removed from Servicenow but it should not affect other things , it should not delete any thing. except user record from Users table.
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‎05-13-2018 08:42 PM
Only the reference (name) would become empty be it incident or any ticket. It will not delete anything as per my understanding,
You can perform a test once in developer instance
