Instance Availability

[jasonbrough]

Hi,

apart from logging into HI and looking at the graphs and stats, is there any other way to get an instance's availability? For example,

• via a widget or report from itself
• remotely via a Web serviced type query into HI?

thanks

Jason

[Chuck Tomasi · Accepted solution]

Currently, HI is the source of information. The instance reports to HI periodically. It is currently not possible to pull this information from anywhere else (i.e. via web services.)

I invite you to open an enhancement request! Our product managers DO listen.

Enhancement requests: Tell us how you would improve the ServiceNow product

[jasonbrough]

Thanks Chuck.

I've used your link to post an enhancement request.. but just to pull at this thread a little longer, I'm assuming that the data is just held in a table in HI, so is it not possible to do a REST call to retrieve the data in said table, or is there some restriction?

[Chuck Tomasi]

Technically, you are correct. It's just data in a table. However, I don't know the underlying data model and access controls on the instance availability table, so I cannot provide any additional information on how a REST call may be used.

[jasonbrough]

No worries.. thanks Chuck