Agent Availability Timeout
- Is it possible to increase the duration of the Available state for agents?
- Currently, agents need to refresh the page after approximately 20 to 30 minutes to remain available. Is there a configuration that can extend this timeout period?
Message Read Confirmation
- Is there a way for agents to know when an end user has read their message?
- For example, are read receipts or message status indicators available out of the box, or is there any recommended approach to implement this functionality?
