instance help

[David36]

PDI instance 82600 will not get out of hibernation and I am unable to get/update/reset the password.
There is a hyperlink to "report" the problem but it doesn't lead anywhere.

Can anyone assist with this issue? @

[AndersBGS]

Hi @David36 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. wait - nobody can tell you how long it will take
2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders