Instance is logging out

[Sudhir10]

Hello,

My instance is getting logout after few interval of time. And I need to login again. Can we avoid this situation where instance will not logout?

Thanks.

[Mark Roethof · Accepted solution]

If it's about the out-of-the-box session timeout, you can increase this by updating system property:

glide.ui.session_timeout

It is best practice not to set this too high.

[Danish Bhairag2]

Hi @Sudhir10 ,

Are you talking about ur PDI or customer instance?

Thanks,

Danish

[Mark Roethof]

Hi there,

Do you mean the out-of-the-box session timeout? Or something else?

[Mark Roethof · Accepted solution]

If it's about the out-of-the-box session timeout, you can increase this by updating system property:

glide.ui.session_timeout

It is best practice not to set this too high.

[Prathamesh G · Accepted solution]

Hello @Sudhir10,

There is one system property called 'glide.ui.session_timeout' which is responsible to get the Instance Logout. 

You can change the value for this property as per your requirement.

Please refer to the below Documentation for more detail:

https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/security/reference/se...

If the above solution resolve your issue, Please mark the solution as 'Accepted Solution' and also mark it as 'Helpful'.

Thank You!

Prathamesh.