Instance is offline

[FrancisDarM]

Hi.

I can't access my PDI with error "The instance is offline. Please check again in a few minutes." for 2 days now. Is there any maintenance going on? Will the instance be recovered?

Thanks,

Francis.

[Farrah1977]

I am experiencing the same issue with my PDI being offline all of today from 0900 GMT........... lets see what tomorrow brings. A post earlier in the thread suggests PDI is undergoing maintenance, can anyone from ServiceNow verify this?

Thanks

[AndersBGS]

Hi @FrancisDarM ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait, it should come online again after some time.
2. Release your PDI and request a fresh installation. Notice, all work that hasn't been backed up will be lost for good.

[Dr Atul G- LNG]

Hi @FrancisDarM 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

This is common issue from last 2-3 days, so better keep an eye and you will get it back, I also got back my PDI yesterday.

[FrancisDarM]

Thanks everyone. I'll just wait a bit more.