Instance is showing up blank when I click on "Start Building"

rachom
Tera Contributor

‎04-06-2023 09:30 AM

Does anyone know what to do when the instance shows up blank after I click on the "Start Building" tab? It says the instance is online but whenever I click on it the page shows up blank. 

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4 REPLIES 4

AndersBGS
Tera Patron

‎04-06-2023 09:54 AM

Hi @rachom ,

 

as you might know, there is no support for PDI instances by ServiceNow. You therefor only have two options:

Try to reset the PDI through the developer site. If this doesn’t help, the only option is to release your instance and request a new one.

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

deepan_db
Tera Contributor
In response to AndersBGS

‎04-07-2023 06:00 AM

Same issue, I am also facing same since 2 days, even after refreshing no update.

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Henri Muldre
Tera Guru

‎05-03-2023 03:22 AM

For me, the issue only happened when loading with now UI. Without now UI, there were no issues.

 

For example yourInstanceName.service-now.com/now/nav/ui/classic/params/target/sys_user_list.do gave white page, but yourInstanceName.service-now.com/sys_user_list.do did not and worked without issues.

 

The fix was to clear instance cache.

 

Please try the following:
yourInstanceName.service-now.com/cache.do

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SandeepV2880612
Giga Contributor
In response to Henri Muldre

9 hours ago

Hi Friend, You are simply a genius. No one & I mean no one in the entire Service Now Community had an answer to this "Instance not showing" problem, but you were spot on in your approach. Fixing instant cache really got the work done in seconds. Great Work buddy, way to go, big Thanks to You.

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