Instance not accessible

Syed010
Tera Contributor

‎11-27-2023 11:41 PM

Hi servicenow team  

Need help to restore -- https://dev163459.service-now.com
Kindly assist in restoring the instance please.

 

Thanks

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7 REPLIES 7

Anurag Tripathi
Mega Patron
Mega Patron

‎11-28-2023 01:32 AM

Your instance must have hibernated and took some time to wake up by the sounds of it.

Also fyi, now there is no support for PDIs unfortunately, so if there is an actual issue no one can support you with it, so if you have some work you want to preserve I would suggest take backups just to be safe.

-Anurag
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-28-2023 01:52 AM

Hi @Syed010 

 

When you login in to developer.service-now.com 

On profile link

you will get option

If you see option to restore only then else

consider it has been reclaimed.

 

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Dr. Atul G. - Learn N Grow Together
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AndersBGS
Tera Patron
Tera Patron

‎11-28-2023 06:44 AM

Hi @Syed010 ,

 

just verified and your instance is accessible again.

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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