Workspace Action Assignment

[Community Alums]

Hello, I'm configuring Agent Workspace for HR Case Management (configuration is different from the normal workspace). 

I have a request to add the "Edit" button that we have in backend to add child cases, in the Workspace. Right now, all lists have only "NEW" button. 

Anyone knows how to add a new button to edit and link cases to another from this list?

I created a new action assignment but not working and the button is appearing but doesn't do anything

I think the problem is the "spcecify client action" but I'm not sure

Thank you

[Kalyani Jangam1]

Hi @Community Alums ,

You have to give value on "Action Attributes"

Ex. Label, UserGivenTable, parentFieldName,referenceFieldName

Please check below docs for more details

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/set-up-adding-records-to-related-lists.html

Please check and Mark Helpful and Correct if it really helps you.

[Community Alums]

Hello, thank you for reply

I can't select nothing on action Attributes. I already tried to change the "Implemented as" field to "UI Component" and use the sn-multi-record-associator. I configured this OK and is working but only in the normal Workspace, In Agent Workspace for HR Case Management it is not appearing/working.