Workspace Action Assignment

Community Alums
Not applicable

‎11-28-2023 03:53 AM

Hello, I'm configuring Agent Workspace for HR Case Management (configuration is different from the normal workspace). 

I have a request to add the "Edit" button that we have in backend to add child cases, in the Workspace. Right now, all lists have only "NEW" button. 

GabrielLisboa1_0-1701172165959.png

Anyone knows how to add a new button to edit and link cases to another from this list?

I created a new action assignment but not working and the button is appearing but doesn't do anything

GabrielLisboa1_1-1701172281784.png

GabrielLisboa1_2-1701172359928.png

 

I think the problem is the "spcecify client action" but I'm not sure

Thank you

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2 REPLIES 2

Kalyani Jangam1
Mega Sage
Mega Sage

‎11-28-2023 04:38 AM

Hi @Community Alums ,

You have to give value on "Action Attributes"

Ex. Label, UserGivenTable, parentFieldName,referenceFieldName

 

Please check below docs for more details

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/set-up-adding-records-to-related-lists.html

 

Please check and Mark Helpful and Correct if it really helps you.

 

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Community Alums
Not applicable
In response to Kalyani Jangam1

‎11-28-2023 06:32 AM

Hello, thank you for reply

GabrielLisboa1_0-1701181813273.png

I can't select nothing on action Attributes. I already tried to change the "Implemented as" field to "UI Component" and use the sn-multi-record-associator. I configured this OK and is working but only in the normal Workspace, In Agent Workspace for HR Case Management it is not appearing/working.

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