Integrate Chat Bot with ServiceNow Chat

david_hreben · ‎01-02-2018

Hello,

I am trying to connect a chat bot with ServiceNow chat. Actually "botkit", and I want to know how customizable is the chat plugin from SN? The idea is to connect to Watson and based on the criteria, create tickets in SN. Any info would be appreciated.

anthony_arobone · ‎01-02-2018

Hi David,

ServiceNow released a technical whitepaper explaining how to integrate with IBM Watson's Conversation Service here: ServiceNow Integration with IBM Watson Conversation Service Whitepaper

Please have a look at that to start. The doc applies to pre-Kingston for those that want to get started now. That should answer all of your questions, but if you do have follow up questions I'd be happy to address them.

Also, with the launch of the Kingston release we will also be sharing some code on the Share site (share.servicenow.com) to jump start a Watson chatbot as well, but that will only work with Kingston as some changes to Connect are needed. Check that site periodically, it should be coming soon.

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Lakshmi Tulasi1 · ‎10-13-2020

We have 3rd party messaging App Slack. When the user installs Slack in Service now, the user will be able to access virtual agent from Slack.
Similarly, let's say if the user wants to access Slack from Virtual Agent, Is there a possibility to access this?

Thanks in advance!!

Prasand · ‎07-13-2021

Hi David, If you have connected Workativ Assistant with Servicenow, you can create conversational ai chatbot in 10mns and deploy it in your business chat channel. This chatbot has workflow automation features which auto-resolve helpdesk queries.

RahulMishra01 · ‎06-30-2022

This is actually possible with a configurable chatbot solution. Try out InfiBot from NovelVox. It gives you the flexibility to create your unique intents and flows using Google Dialogflow and IBM Watson.

You can learn about them here: https://www.novelvox.com/conversational-ai/