Integrate ServiceNow with any third-party application

[PK42]

Hello,
Build an integration with any third-party application and based on the incident state changes trigger that integration and fetch the status and response body and populate in incident form.
Let met me know step by step process to meet this requirement

[Dr Atul G- LNG]

Hi @PK42 

Without knowing which third-party tool you are using, it's difficult to share the steps. Please provide more details.

[PK42]

Hi @Dr Atul G- LNG
I would like to integrate ServiceNow with salesforce   

[Community Alums]

Hi @PK42,

From my point of view, here are steps, 
1. Analyse the integration method (REST or SOAP)
2. Setup a authentication (basic or oauth) using connections and credentials.
3. Setup a REST Outbound Message to trigger the API of the 3rd party tool.
4. Write an async business rule that calls the Rest Message and triggers when the incident state changes.
5. Update the fields of the incident record based on API response.

Regards,

Kush

[Ankur Bawiskar]

@PK42 

we don't know which external system you are trying to integrate.

check this links for you to get started

Technical Requirement Gathering for an Integration 

If my response helped please mark it correct and close the thread so that it benefits future readers.