HR AGENT WORKSPACE - Compose email disable

[eyal abu hamad]

how to disable the email in compose. while using the HR Agent workspace

[pratikjagtap · Accepted solution]

Hi @eyal abu hamad ,

1. Go to Studio (or Application Picker) in ServiceNow.

2. Open your HR Agent Workspace configuration:

   • Workspace Experience > Agent Workspace > Configurations

   • Find your HR Agent Workspace config.

3. Find and open the Record Page (or Configurable Workspace Setting).

4. Look for the "Activity Stream" or "Composer" Settings.

5. You should find a setting called Channel Settings.

There, you can configure:

• What channels (like Comments, Work notes, Email) are available.

• What to hide or disable.

1. Remove or disable the Email channel from the settings.

If my response helped, please hit the 👍Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Pratik

[pratikjagtap · Accepted solution]

Hi @eyal abu hamad ,

• Go to Studio (or Application Picker) in ServiceNow.
• Open your HR Agent Workspace configuration:
• Workspace Experience > Agent Workspace > Configurations
• Find your HR Agent Workspace config.
• Find and open the Record Page (or Configurable Workspace Setting).
• Look for the "Activity Stream" or "Composer" Settings.
• You should find a setting called Channel Settings.
• There, you can configure:
• What channels (like Comments, Work notes, Email) are available.
• What to hide or disable.
• Remove or disable the Email channel from the settings.

If my response helped, please hit the ‌‌Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Pratik

[Ankur Bawiskar · Accepted solution]

@eyal abu hamad 

To remove it from your table, update email_client=false in Collection type dictionary entry for your table

Add/Remove email client to forms 

to remove the icon from contextual side panel in workspace check this link

CSM/FSM workspace Response template icon remove 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[pratikjagtap · Accepted solution]

Hi @eyal abu hamad ,

1. Go to Studio (or Application Picker) in ServiceNow.

2. Open your HR Agent Workspace configuration:

   • Workspace Experience > Agent Workspace > Configurations

   • Find your HR Agent Workspace config.

3. Find and open the Record Page (or Configurable Workspace Setting).

4. Look for the "Activity Stream" or "Composer" Settings.

5. You should find a setting called Channel Settings.

There, you can configure:

• What channels (like Comments, Work notes, Email) are available.

• What to hide or disable.

1. Remove or disable the Email channel from the settings.

If my response helped, please hit the 👍Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Pratik

[pratikjagtap · Accepted solution]

Hi @eyal abu hamad ,

• Go to Studio (or Application Picker) in ServiceNow.
• Open your HR Agent Workspace configuration:
• Workspace Experience > Agent Workspace > Configurations
• Find your HR Agent Workspace config.
• Find and open the Record Page (or Configurable Workspace Setting).
• Look for the "Activity Stream" or "Composer" Settings.
• You should find a setting called Channel Settings.
• There, you can configure:
• What channels (like Comments, Work notes, Email) are available.
• What to hide or disable.
• Remove or disable the Email channel from the settings.

If my response helped, please hit the ‌‌Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Pratik

[Dr Atul G- LNG]

Hi @eyal abu hamad 

This is an email client , check the below links:

https://www.servicenow.com/community/csm-forum/hide-email-client-in-quot-compose-quot-section-in-csm...

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/administer/workspace/co...

[Ankur Bawiskar · Accepted solution]

@eyal abu hamad 

To remove it from your table, update email_client=false in Collection type dictionary entry for your table

Add/Remove email client to forms 

to remove the icon from contextual side panel in workspace check this link

CSM/FSM workspace Response template icon remove 

If my response helped please mark it correct and close the thread so that it benefits future readers.