Integrating ServiceNow with SharePoint

[sudharsanv36]

I am looking for an integration of ServiceNow with SharePoint using web services to import KB articles and attachment

Sharepoint 2010 is the version with standard enterprise license.

I am looking for a 1 time import as we are planning to make the ServiceNow Knowledge Base as the single source of all the the KB articles. Kindly share me your thoughts and insights as I am not a SharePoint guy and we don't have any SME's currently.

[Atul Kumar2]

Hi Sudharsan, I would be going by following the below steps. 1. Create one time scheduled job. 2. Create outbond web service which will pull the data from the sharepoint. 3. call outbond web service end point from the script. 3. Create transform map. 4. Validate all the data are in right place(knowlede base) and write a transform map script for default value like category etc if required within transform map script(on before). 5. Initiate webservice call from the sharepoint for one record if all good then. 6. Run one time scheduled job and wait. Hope this helps. Regards, Atul Kumar

[sudharsanv36]

Hi Atul,

Thanks for your suggestions, I am looking for insights from SharePoint perspective as We don't have SME's from the SharePoint team

[david_loo]

If using REST, use the following URL to get a list of titles

https://<you domain>.sharepoint.com/<your site>/_api/web/lists?$select=Title

You can read up on the full list of API here

Microsoft.SharePoint.Client namespace ()

Perspectium has a native ServiceNow app that leverages these APIs to import Sharepoint documents and pages as Knowledge articles.   We do this as a monitored cloud service product.

Best

David

[Pardhu Guduru]

Hi ,

Im trying to connect the sharepoint server from servicenow rest API. but im getting 403 error. do you have any info regarding this ?