integration approch

Ketan Pandey · ‎01-18-2024

we have a requirement where ServiceNow instance will receive the events, based on the event, it will create incident records

Please what are the integration method here

Dr Atul G- LNG · ‎01-18-2024

Hi @Ketan Pandey

This is not that straight. You need to activate the plugins and set up the discovery and all

https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/event-management/...

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Mathieu Lepoutr · ‎01-23-2024

Hi Ketan,

This will require a local Exalate sync.

You can also do it with webhooks, but you want a tool that can do the leg work for you.