Integration hub ebonding spoke is enabled, now how to create trigger condition, action to integrate another instance incident module

[Arun Prakash A1]

Integration hub ebonding spoke is enabled, now how to create trigger condition, action to integrate another instance incident module.

Any script is required to configure ebonding spoke? Please provide the step by step document. 

[Arun Prakash A1]

Thank you Ankur

Please let me know if i can add worknotes also in enbonding between 2 instance.

Few data available on Instance A is not available on Instance B, (like Assigned To user) So we want to get details from Worknotes on the Incident ticket history

[Ankur Bawiskar]

Hi Arun,

I haven't explored much on that.

But that video should help you get started and as you proceed you will learn more

Regards
ANkur

[Pradeep Sharma]

@Arun Prakash A  - Can you clarify on - Few data available on Instance A is not available on Instance B, (like Assigned To user) So we want to get details from Worknotes on the Incident ticket history?

[Arun Prakash A1]

Hi Pradeep

We also want all the updates on worknotes to be visible on both the incidents created in 2 instance.

1. Incident is created in Instance A and shows correlation ID of incident created in Instance B.

2. Arun is available only on Instance A and not on Instance B

3. In Instance B, Assigned To column can be left empty as the user Arun is not available in that instance.

4. But we need all the updates on worknotes in Instance A to be visible on Instance B & vice versa.

5. by default worknotes are not getting updated on other Instance.

[Ankur Bawiskar]

Hi Arun,

Did you try to use Lookup Remote Incident and then Update Remote Incident and select the fields?

Regards
Ankur