Integration hub ebonding spoke is enabled, now how to create trigger condition, action to integrate another instance incident module

[Arun Prakash A1]

Integration hub ebonding spoke is enabled, now how to create trigger condition, action to integrate another instance incident module.

Any script is required to configure ebonding spoke? Please provide the step by step document. 

[Arun Prakash A1]

Worknotes from Instance A is not captured on Instance B.

1. Below is the local instance, which shows worknotes as "Update"

2. Below is Remote instance and Correlation incident is not showing the worknotes and its not captured here.

[Ankur Bawiskar]

@Arun Prakash A 

I just checked and there are few fields and only those seems to be copied over to other instance during creation and updating using ebonding.

Work notes is not present in that so it might not get copied over.

Create Remote Incident Action -

Update Remote Incident Action -

Regards
Ankur

[Ankur Bawiskar]

@Arun Prakash A 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

[Arun Prakash A1]

Payloadbuildercustom, is this script available on the link which you have shared?

can i get the sample script for the ebonding spoke.

[Ankur Bawiskar]

Hi,

I was able to locate it as script include

PayloadBuilder

You can try include work_notes in the script if required by updating this function.

Then test whether work_notes gets updated in other instance or not

Note: I haven't tested it yet

createIncidentPayload:function(incident_sys_id){
        var incidentSysId = incident_sys_id;
        var incidentRec = new GlideRecord('incident');
        incidentRec.get(incidentSysId);
        var incidentValues = {
            correlation_id: incidentRec.getDisplayValue('number'),
            short_description: incidentRec.getDisplayValue('short_description'),
            description: incidentRec.getDisplayValue('description'),
            state: incidentRec.getDisplayValue('state'),
            caller_id: incidentRec.getDisplayValue('caller_id'),
            business_service: incidentRec.getDisplayValue('business_service'),
            category: incidentRec.getDisplayValue('category'),
            impact: incidentRec.getDisplayValue('impact'),
            urgency: incidentRec.getDisplayValue('urgency'),
            cmdb_ci: incidentRec.getDisplayValue('cmdb_ci'),
            assignment_group: incidentRec.getDisplayValue('assignment_group'),
            assigned_to: incidentRec.getDisplayValue('assigned_to')
            work_notes: incidentRec.work_notes;
        };
        var contactType = incidentRec.getDisplayValue('contact_type');
        if(contactType)
        {
           incidentValues.contact_type =contactType;         
        }
        
        var subcategory = incidentRec.getDisplayValue('subcategory');
        if(subcategory)
        {
           incidentValues.subcategory =subcategory;         
        }
        return incidentValues;
    },

Regards
Ankur