Integration request list (Post your desired integrations here!)

[lawrence_eng]

If there's a custom integration that you're interested in, please post a comment below to see if anyone else has done it (or is similarly interested).

Before you post, you probably want to check the List of Available Integrations

(I'll make updates as people post comments below)

Requests

1. VTiger (requested by davidp)
2. Nimsoft (Unified Manager Integration with Nimsoft Unified Manager >requested by ajhijats)
3. @Task (Integration between service now and AtTask@Task PPM solution>requested by sreed)
4. RoboHelp 8 (requested by MFeterl below)
5. Advocate (Solarwind) (requested by Quyen below)
6. HP Sitescope (soap) (requested by marcusfly, with more details below)
7. Opsview (rest api) (requested by marcusfly, with more details below)
8. HP Business Availability Center (BAC) (requested by marcusfly, with more details below)
9. Nagios (requested by marcusfly, with more details below)
10. HP SIM (requested by marcusfly, with more details below)
11. Microsoft Team Foundation Server (TFS) (requested by marcusfly, with more details below)
12. JDE (requested by marcusfly, with more details below)
13. Dell DRAC lights out software (requested by marcusfly, with more details below)
14. HP ILO (requested by marcusfly, with more details below)
15. Sharepoint (requested by b-rad, jonsapyta, imapuzzl, HugoFirst, emerkle, and Slava below)
16. JDBC connector (requested by william.wong below)
17. Documentum (requested by william.wong below)
18. Subversion (requested by william.wong, HugoFirst, asimpkin, and pbeesley below)
19. Github (requested by william.wong, kevin.gravois, asimpkin, and tt.bong below)
20. HP Quality Center (requested by william.wong below)
21. Maven (requested by william.wong below)
22. Ant (requested by william.wong below)
23. Jenkins (requested by william.wong below)
24. Selenium (requested by william.wong below)
25. Fitnesse (requested by william.wong below)
26. Jmeter (requested by william.wong below)
27. EMC ControlCenter EMC Symmetrix (requested by fransl below)
28. HP Insight Manager (requested by jbetanco)
29. Oracle Enterprise Manager (requested by ravikanth0907 below)
30. BMC Patrol Enterprise Manager (requested by ravikanth0907 below)
31. Cisco Call Manager (requested by Quyen and emerkle below)
32. HP Quality Center and Deployment Manager (requested by bigblue below)
33. Bugzilla (requested by dressman)
34. Orion Solarwinds-monitoring (requested by emerkle and AEC below)
35. Microsoft Office communcation server/Lync- IM/Presence/Call control/Desktop sharing (requested by emerkle below)
36. BMC addm (Discovery tool) (requested by ajloud)
37. Tripwire (requested by budati)
38. Quickbooks On-Line (requested by Bill.Collins, with more details below)
39. IBM Rational ClearQuest (requested by royat12 below)
40. Microsoft Team Foundation Server (TFS) (requested by fitless below)
41. BMC Bladelogic Configuration Automation (requested by amkatulak below)
42. Lync (requested by stbrandt, jonsapyta, shill, joshjbond, randrews, joe, alpercanpolat, ccombe, kevin.gravois, and alexdan1 below)
43. FM:Systems facilities management (requested by hazyitsm below)
44. Daptiv (requested by Debbie Rogers below)
45. Solarwinds (requested by rhether, jonsapyta, andrewhilton, and AEC below)
46. Jira (requested by HugoFirst and JohnJasinski below)
47. Qualys (requested by Nicole Laprise below)
48. JDE (requested by VronSvcNow below)
49. EPM Live (requested by williamsun below)
50. OIM Oralce Identity Management (requested by wjhoff below)
51. cXML PunchOut (requested by greggeorge below)
52. Kaseya 6.3 (requested by jmandle below)
53. VMWare (requested by pciarfella and LarryHerrmann below)
54. CTI integration with Simple Signal (requested by davidp below)
55. HP StorageWorks (requested by Larry Herrmann below)
56. BBCA (requested by anant_singhal below)
57. Avaya - CTI Integration (requested by ramkutva below)
58. IBM Sametime integration with Chat (requested by CoryLongman below)
59. Networked Helpdesk (requested by craigtalbert below)
60. BPPM (requested by SHA below)
61. MediaWiki (requested by justforservicenow below)
62. New Relic (requested by KonstantinB below)
63. Openscape Contact Center Enterprise (requested by sach below)
64. Salesforce (requested by JohnJasinski below)
65. NetSuite (requested by clarkson93 below)
66. HP Network Node Manager (requested by catchdini below)
67. HP Service Manager (requested by catchdini below)

[allen_pitts]

Hello Lawrence,

When I found the Evanios post I was elated because I thought our SolarWinds to ServiceNow integration had been solved. But the Evanios solution seems to be SolarWinds to ServicenNow which we have largely solved
using SNow inbound email action (from SolarWinds). Although I am pretty sure tha Evanios' Operations solution is more powerful and elegant than our inbound email action JavaScripts.

But the integration we seek is from Snow CMDB to SolarWinds Orion SAM CustomProperties Editor. That is, we would like to use the output from SNow Discovery, our CMDB CI record of truth. The CSV output from SNow would be input at Orion SAM to keep our monitoring current.

Found a post from an individual that goes by bluefunelemental on the SolarWinds Thwack forum who has done just that using PowerShell. But the explanation left quite a few details unexplained.

Has anybody done this that could provide some details?.

Thanks

Allen Pitts

LHP Hospital Group

[aray]

Hi Allen,

You are correct, our integration is for sending events from SolarWinds to ServiceNow.   It would be a cleaner and more reliable way than email to send events, and allow for correlation/enrichment pre-incident, but it doesn't address the integration you seek.

It appears you want to have the CMDB be the configuration store for Solarwinds, and when something is added/updated, you want it to send the update to Solarwinds to automatically provision or de-provision monitoring of that object.    

Looking at Solarwinds API is the correct (only) route on the Solarwinds side, so your only choice there is what language.   (they support Python, Java, Perl, etc)     SolarWinds Lab Episode #8: Automation and the ... | thwack  

If you are not in love with a specific language, the cleanest way might to be to use Web Services from the MID server to make requests to SolarWinds.       See this article for some info on that - SOAP through a MID Server-John James Andersen

So a (rough) idea for how it might work:

1. Business Rule (or workflow) fires when CMDB record is created/updated

2. Web Service Request sent through MID Server to Solarwinds

3. Parse response from ECC Queue to validate success (or retrieve in additional data you need from Solarwinds)

If you want to use a different language for step 2, you could have the MID server shell out to run your script.

I'll send this to you via email as well, but wanted to post here in case it's of value to others.

[sach1]

Openscape Contact Center Enterprise.

It would be great to have live status of agents available for call by fetching data to ServiceNow.

[aray]

Just a heads up we added integrations for Zabbix and Nagios, can be downloaded from our site www.evanios.com or via the ServiceNow share site.

[David_Gatley]

Additionally, there is a list of certified integrations here: ServiceNow | Certified Partner Integrations, ITIL Integration