Integration with Microsoft Azure for SSO

[rajendra_gudime]

Hello All,

I am actually trying to integrate Microsoft azure to achieve SSO.

The problem is, When I am signing in to my account through microsoft email to enter into my instance it is redirecting me to logout page. If I remove the logout URL the test connection is getting a failure.

Is there any help that I can get to achieve this.

Thanks,

Rajendra.

[Sohithanjan G]

Hi @rajendra_gudime 

Here are a few steps you can take to troubleshoot this issue:

1. Verify SSO Configuration: Double-check your SSO configuration settings in both Microsoft Azure and ServiceNow to ensure they match. Pay close attention to the logout URLs and any other redirect URLs.

2. Check Redirect URLs: Make sure that the redirect URLs specified in your Azure application match the URLs configured in ServiceNow. Any mismatch here could cause redirection issues.

3. Review Error Messages: If the test connection is failing, review any error messages or logs provided by both Azure and ServiceNow. They might offer clues as to what's causing the issue.

4. Inspect Browser Console: Use your browser's developer tools to inspect network requests and responses when attempting to sign in. This can help identify any unexpected redirects or errors.

5. Engage Support: If you're still unable to resolve the issue, consider reaching out to ServiceNow support or consulting Azure's documentation for troubleshooting SSO integration issues.

By systematically checking these points, you should be able to identify and resolve the issue with your SSO integration. If you need further assistance, feel free to provide more details, and I'll do my best to help.

[Amit Pandey]

Hi @rajendra_gudime 

Have you created Identity provider?

Pls visit the following page and watch the video-

https://www.youtube.com/watch?v=21ZwI56Huvo

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960680

Regards,

Amit