Interaction (IMS) missed report.

shiv verma
Mega Contributor

‎11-01-2023 02:39 AM

Hi Team,

How can I identify that the agents didn't accept the interaction at the auto-assignment time? They missed the ticket.

Which filter should I use to pull the report?

Please help me with this.
Thank you

#servicenow community 

0 Helpfuls
  • 354 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-07-2023 02:29 AM

Hi @shiv verma 

 

Nothing near to your ask but something helpful:

 

https://www.servicenow.com/community/platform-analytics-forum/how-to-create-report-on-interaction-of...

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/interaction/task/as...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls