Interaction (IMS) missed report.

[shiv verma]

Hi Team,

How can I identify that the agents didn't accept the interaction at the auto-assignment time? They missed the ticket.

Which filter should I use to pull the report?

Please help me with this.
Thank you

#servicenow community 

[Dr Atul G- LNG]

Hi @shiv verma 

Nothing near to your ask but something helpful:

https://www.servicenow.com/community/platform-analytics-forum/how-to-create-report-on-interaction-of...

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/interaction/task/as...