interaction tab can't be closed after chat is closed from employee side

Apaul
Tera Contributor

a month ago

Apaul_0-1778667148455.png

After auto close, when I try to close the tab by clicking the cross icon, it freezes and doesn’t close. Even after the interaction is auto closed, I still need to refresh the page and save it manually before I can close the tab. Has anyone faced this issue before with Chat Interaction?

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron

a month ago

Try repair the workspace plugin once.

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Dr. Atul G. - Learn N Grow Together
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Tanushree Maiti
Tera Patron

a month ago

Hi @Apaul ,

 

Just check if you have any Existing customization on UI action ( it could be by UI builder),

If not , Repair the Servicenow Operation Workspace plugin.

And try it again the Incognito/Inprivate browser (Cache free window)

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

kkarthickg
Tera Contributor

3 weeks ago

We also have the same issue and have a Support case open. I will keep you posted if we solve it. We initially thought somehow an interaction is flagged as active and had to be saved before the close button performs any action. But OOTB behavior seems to work. (X button closes the interaction right away). We are still researching.

 

Regards,

Karthick.K

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