Interactive Filters on Dashboard Not Responding and Showing "Security Constraints Prevent Access"

[SamhithaP]

Hi Community,

I am encountering an issue with Interactive Filters on a ServiceNow dashboard in our Test environment.

When a filter value is selected, the dashboard widgets/reports do not refresh dynamically. Instead, the system displays the following error message:

"Security constraints prevent access to the requested page."

Additionally, after applying the interactive filter, the dashboard appears to be stuck and does not proceed with filtering the data.

[TharaS657398130]

Hey!

I think this is most likely a security/ACL issue. First, check if the reports work normally without applying the interactive filter, then check whether the user has read access to the report table, fields, and the field used in the filter.

Also make sure the reports are configured to follow the interactive filter. The easiest way to confirm is to test the same dashboard with an admin user—if it works for admin but not for the normal user, then it’s most likely a role or ACL issue.

If it fails for admin as well, then we should look at the filter/report configuration or a possible platform issue.

[IbrarA]

Hi @SamhithaP,

Two things from your screenshot point somewhere other than access.

The banner shows this instance was cloned in May, and the dashboard is a "Copy of VMO Incident Management". Copied dashboards often still reference the original's filter and widget records, and if those didn't come across cleanly you get this. Open the original dashboard and apply the same filter. If that works, the copy is your answer.

The other clue is your history pane, where a few entries read "label / undefined". Those are pointing at records that no longer exist, which fits the same picture.

thanks