Interactive Filters
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04-07-2025 05:36 PM
Hello all! I have recently done some restructuring of the incident table, so that there are new category and sub-category values. After making this change though I realized that the interactive filters for these two fields on some of my dashboards will now only be useful for tickets entered since the change. I am wondering if there is any way to configure the interactive filters to include some of the now in-active choices for these fields?
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04-07-2025 09:02 PM
Hi @meganmwright18 ,
Your filter is pulling from the field definition (sys_choice table) — not the data. So, any old values that.
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Regards,
Pratik
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04-07-2025 09:22 PM
Unfortunately not - unless you write your own custom interactive filter. It's one of the risks when disabling choices
