Hello,
I am trying to figure out how to auto-populate fields when a new Emergency change is selected for creation. (Change > Create New )
When I configure the Interceptor answer, I would like to use the Target URL however the fields contain too much text that maybe applying a Template is the way to go. I tried to use the scripts found here, but it didn't seem to work when I added it to the script section. (See below)
Does anyone have any ideas to try?
Hi Michelle,
You can template through URL as well. In the target URL add the template name as below-
Example:
change_request.do?sys_id=-1&sysparm_query=type=changetype&sysparm_template=nameOfYourTemplate
When you create a change from the interceptor the template values will auto-populate on the change form.
Hi Michelle,
You can template through URL as well. In the target URL add the template name as below-
Example:
change_request.do?sys_id=-1&sysparm_query=type=changetype&sysparm_template=nameOfYourTemplate
When you create a change from the interceptor the template values will auto-populate on the change form.
