Hi @RaviKumarV
I checked in my PDI and it same as blank:
which means the configuration is missing in backend only, you need add the communication template in plan
https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/sn-teams/ta...
https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-operation...
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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