Internal Stakeholder Communications template is showing blank in the ServiceNow MIM Workbench

[RaviKumarV]

an Internal Stakeholder Communications template is showing blank in the ServiceNow Major Incident Workbench's "Communicate" tab

[Dr Atul G- LNG · Accepted solution]

Hi @RaviKumarV 

I checked in my PDI and it same as blank:

which means the configuration is missing in backend only, you need add the communication template in plan

https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/sn-teams/ta...

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-operation...

[Dr Atul G- LNG]

Hi @RaviKumarV 

I believe that out of the box (OOTB), it works that way by default. You’ll need to build the configuration for your specific use case.

https://www.servicenow.com/community/developer-forum/communication-task-empty/m-p/2735422

[RaviKumarV]

Hi @Dr Atul G- LNG  

Thank you for replying..

I have enabled this OOB configuration for Technical and Stakeholder as well but it is only working for Technical discussion. For your reference i have attached screenshot below for technical and Business as well.

[Dr Atul G- LNG · Accepted solution]

Hi @RaviKumarV 

I checked in my PDI and it same as blank:

which means the configuration is missing in backend only, you need add the communication template in plan

https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/sn-teams/ta...

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-operation...

[RaviKumarV]

@ Dr. Atul G. - Learn N Grow Together

Thank you . its working.