Invalid Duplicate task being generated in reconcile_duplicate_task table by 'MID Server' User...

[avisingh9]

Invalid Duplicate task being generated in reconcile_duplicate_task table by 'MID Server' User, how should I check from where are these records getting generated.......

[shreedevin]

Step 1: Verify MID Server Activities

First, examine the activities performed by the MID Server. Navigate to the MID Server module and review the logs for any unusual activities or errors. You can find these logs under MID Server > Dashboard or MID Server > Operational Logs. Look for entries related to the reconciliation process or any scheduled jobs that might be triggering the creation of duplicate tasks.

Step 2: Check Reconciliation Definition

Review the reconciliation definitions that are in place. These definitions control how duplicate tasks are identified and handled. Go to Configuration Management Database (CMDB) > Reconciliation > Reconciliation Definitions. Ensure that the definitions are correctly configured and do not contain any errors that could cause the system to generate invalid tasks.

Step 3: Scheduled Jobs and Business Rules

Scheduled jobs and business rules can also contribute to the generation of tasks. Check for any scheduled jobs that run reconciliation processes or any custom business rules that might interact with the reconcile_duplicate_task table. Navigate to System Definition > Scheduled Jobs and System Definition > Business Rules. Pay attention to any custom scripts or jobs that could be related to this issue.

Step 4: Audit and Update Sets

Audit the recent update sets to see if any changes were made that might have impacted the reconciliation process. Sometimes, recent updates or customizations can introduce issues. Go to System Update Sets > Retrieved Update Sets and review the changes deployed recently. Look for any modifications related to the CMDB or reconciliation processes.

Step 5: Data Policies and Import Sets

Examine any data policies or import sets that might be creating these duplicate tasks. Data import activities, especially those involving the CMDB, can sometimes lead to the generation of duplicate tasks. Check System Import Sets > Data Policies and System Import Sets > Import Set Tables to identify any potential sources.

Step 6: User Roles and Permissions

Ensure that the MID Server user has the appropriate roles and permissions. Incorrect permissions can sometimes cause unexpected behavior in automated processes. Verify the roles assigned to the MID Server user under User Administration > Users, and ensure that these roles are suitable for the tasks the MID Server is performing.

Step 7: Consult Documentation and Support

If the above steps do not yield a solution, consult the official ServiceNow documentation for guidance on reconciliation processes and MID Server configurations. Additionally, consider reaching out to ServiceNow support with detailed logs and findings from your investigation. They can provide specific insights and help resolve the issue.

Thanks and Regards
Shreedevi Narayana

Please mark this response as correct or helpful if it assisted you with your question.