Invalid update. Record has been deleted or you no longer have access to read

[Community Alums]

Hi,

I am getting this error 'Invalid update. Record has been deleted or you no longer have access to read', when I am trying to update an incident which is already closed. If I update once, it's working fine. If I update multiple times, I get this error. Kindly help.

This is what I have done to produce this error.

Step 1: Went to System Definition - > Incident table - > Add a new Field 'Something Severity'. Add the choices required

Step 2: Created a Client Script to show the message for each option.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }

	g_form.clearValue(newValue);
	if(newValue == '1'){
	g_form.showFieldMsg('u__severity', 'Catastrophic impact to critical operations', 'info');
	}
	if(newValue == '2'){
	g_form.showFieldMsg('u__severity', 'Degradation of multiple critical operations', 'info');
	}
	if(newValue == '3'){
	g_form.showFieldMsg('u__severity', 'Customer facing operations impacted', 'info');
	}
	if(newValue == '4'){
	g_form.showFieldMsg('u__severity', 'Single area or function impact', 'info');
	}
	if(newValue == '5'){
	g_form.showFieldMsg('u__severity', 'Limited operations interruptions', 'info');
	}
   
}

The incident record ONCE CLOSED should be able to be editable by Admins, and Incident and Problem Management group. So, I have created an ACL.

Regards

Suman P.

[Ehab Pilloor]

Hi @Community Alums,

Try using the Group name instead of Group sys id.

Example:

var currentUser = gs.getUser(); 
gs.info(currentUser.isMemberOf(­'Capacity Mgmt'));

Refer this docs (last part) for more info: https://docs.servicenow.com/bundle/xanadu-api-reference/page/app-store/dev_portal/API_reference/GlideUser_global/concept/GUserAPI.html

If you found my response helpful, please mark it as Solution and Helpful.

Thanks and Regards,

Ehab

[Mani A]

please modify client script --> clearValue we don't need in your case mostly

WRITE ACL:

if (current.state == 'Closed')

{
if (gs.getUser().isMemberOf('groupname'))

{
return true;
}
return false;
}
return true;

Make sure no other BRs shouldn't run on update on incident..please debug this one

[Community Alums]

That didn't work. I still have the same issue. I can see the error.

Regards

Suman P.