We've recently completed the LDAP integration with ServiceNow, successfully populating all user and group information along with their respective relationships.
However, an issue has occurred where users encounter an 'invalid username or password' error message when attempting to log in.
Interestingly, when we clear the data from the 'Source' field, users can log in without any issues.
However, as soon as we populate the 'Source' field in the user record, they once again encounter the 'invalid username or password' error when accessing 'login.do'.
