What is the function of the new "Conversational label" field in the item_option_new table?

[Allisson Henri1]

Hello All,
I would like to understand the functionality of the "Conversational label" field created in the item_option_new table?

Any help on this is highly appreciated.

[Ankur Bawiskar]

@Allisson Henri1 

I couldn't find this field on item_option_new table

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Allisson Henri1]

It is available in Washington patch 9

[MBarrott]

I'm also curious about this - I see it is now an option through the Catalog Builder. I entered details but couldn't see any functional difference when populated. 

[flawed_81]

It's used by Virtual Agent but looks to me that it's a feature used in Xanadu in the Conversational Catalog even though the field is already available in Washington..

This article might help:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1716552