Invalid username or password in Prod
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‎10-01-2019 07:08 AM
Hi All,
In Prod instance a user is having trouble logging in. "Invalid username or password" is displayed.I tried to reset the password in dev.Same thing repeats.
Locked out - False
SSO - False
Source - Present
Can anyone help me with this
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‎10-02-2019 08:25 AM
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‎10-02-2019 08:51 AM
Well, how is this instance configured for log ins? Are you using LDAP or local accounts? I know your original post says source is "present" but that may not necessarily mean that it's accurate and that may be your problem.
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‎10-02-2019 09:44 AM
We use LDAP.
Thanks.I will look in that direction.
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‎10-02-2019 11:40 AM
browse your LDAP and make sure that account is actually in the area that's looked at by the server. I know that we only map it to look at certain OUs and if that account was moved or accidentally disabled then you'd get that message
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‎10-02-2019 09:51 AM
Also, ensure that they aren't locked out in the LDAP server itself, as ServiceNow would receive an invalid password error back from the server if they're locked out over there.
