User Activity
11-22-2022
The role also has the sn_incident_read role so all of the fields are visible but for whatever reason the Additional Comments field just will not show up for this user to write to it. Is there an ACL that I am missing? I tried granting incident.com...
I have a request to add two items to the email notification that is configured via the sysapproval_approver table. The ask is to add the category and subcategory from the Change itself into the body of the email. Now the fields available do not se...
So we have put a lot of work into making our new Service Portal and would like to drive the users to it. I have the log in rules working for that but I have questions about what I need to do with the old self service portals that we have. Currently...
04-29-2019
My need is to have a version of the Current Status widget for the Service Portal that will only be a read only informational image that can not be clicked into. I want to display on my landing page a version of that widget that gives no views behind...
I've run into a bit of an issue with my Incident table and I'm 95% sure it has to do with something that was done in Change Management. I know both extend task and use the same state variable. I moved over an update set last night for Change an...
