Invalid username or password in Prod

[Mike206]

Hi All,

In Prod instance a user is having trouble logging in. "Invalid username or password" is displayed.I tried to reset the password in dev.Same thing repeats.

Locked out - False

SSO - False

Source - Present

Can anyone help me with this

[Mike206]

Yes, i have checked the LDAP server, the user is not locked out.

[krzysztofsalbut]

Try to log on via /login.do page.

[Mike206]

Tried that as well

[Travers M]

Potentially crazy question here, but this users AD credentials are verified as working in other areas?

[Mike206]

Thank you all.