Investigate Category field

[Vaibhav Ramteke]

Hello,

We need to first investigate the Category field on the Change form to understand its current purpose, alreday used in another purpose or what, and where it is being used. need to investigates categories also,

need help.

Thank you

[Tanushree Maiti]

Hi @Vaibhav Ramteke 

Category field on the Change form is generally intended as an optional, high-level classification of a change. Its primary purposes are:

• Grouping similar changes
• Reporting and analytics
• Filtering and searching change records
• Supporting organization-specific categorization

By default, the Category field is fully customizable. Organizations can define their own category values (for example: Network, Database, Application, Security, Infrastructure, etc.) based on their operational needs.