IRE

shashi123
Tera Contributor

‎12-30-2024 09:31 AM

Hello Everyone,

In our development instance, CIs are being imported from the XYZ data source via integration.

I have already configured the identification rule based on the "Name" attribute.

However, I am noticing many CIs with the same name. Could anyone guide me on why this might be happening?

Additionally, I have a doubt regarding whether my IRE is being triggered or not. Can someone please help me verify this?

Thank you!

Regards

Tom

 

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Runjay Patel
Giga Sage

‎12-31-2024 04:21 AM

Hi @shashi123 ,

 

Yes, IRE should work, are you importing data in scooped app?

For ref: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750386

 

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