IRE

[ShashikantP7021]

Hello Everyone,

In our development instance, CIs are being imported from the XYZ data source via integration.

I have already configured the identification rule based on the "Name" attribute.

However, I am noticing many CIs with the same name. Could anyone guide me on why this might be happening?

Additionally, I have a doubt regarding whether my IRE is being triggered or not. Can someone please help me verify this?

Thank you!

Regards

Tom

[Runjay Patel]

Hi @ShashikantP7021 ,

Yes, IRE should work, are you importing data in scooped app?

For ref: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750386

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Runjay Patel - ServiceNow Solution Architect
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