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Is AI search Supported in Service operation workspace?

Ankit Kumar6
Tera Contributor

‎06-03-2025 08:46 AM

Is AI search Supported in Service operation workspace?

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Maik Skoddow
Tera Patron

‎06-03-2025 08:50 AM - edited ‎06-03-2025 08:51 AM

Hi @Ankit Kumar6 

yes, definitely. AI Search is going to replace the old Zing search in every part of the platform.

Please to the official documentation for more information: https://www.servicenow.com/docs/csh?topicname=ai-search-sow.html&version=latest 

Maik

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Dr Atul G- LNG
Tera Patron

‎06-03-2025 08:51 AM

Hi @Ankit Kumar6 

 

yes 100%, AI works in SOW as well.

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