Is it best practice to delete the attachment once added attachment case form on CSM portal?

[Srinivasu2]

Hi Community,

Is it best practice to delete the attachment once added attachment in case form on CSM portal from incident?

Thanks,

Srinivasu

[srikanth75]

yes , there is no issue for delete the attachment

[Ankur Bawiskar]

@Srinivasu2 

sorry didn't get your question

[Srinivasu2]

Hi @Ankur Bawiskar ,

I have created record producer case form on CSM Portal

in that case form i have added attachment to which is passing to incident as well but whenever i have deleted the attachment from incident, It will not delete in case form on CSM Portal.

Is it best practice to delete the attachment once added attachment in case form on CSM portal from incident?

Thanks,

Srinivasu

[Ankur Bawiskar]

@Srinivasu2 

it's upto customer's requirement if they want to delete it from case as well.