Is it OOTB possible to link multiple email addresses to a single user?

[peterraeves]

We have a user with 2 email addresses and want notifications to be sent to both when that user is selected. Is it possible to link multiple email addresses to a single user? Originally this was possible, but the email field was changed, to only be able to contain a single email.

[peterraeves]

The use case is that when we assign an INC to a department, we want to sent an email to the primary contact of that department. Though, a certain department wants a mail to be sent to 2 addresses.

[Patrick Schult2 · Accepted solution]

Sounds to me like you would want to instead add a List field on Department (or do you mean assignment group?) to contain the email addresses to be used in your custom notification. If you create a List field on the table, and reference User (sys_user), you also get the ability to type in email addresses by hand. This is similar to the watch list functionality you may have seen in Incident.

The idea would be that you select multiple users to send the notification to, or type in some email addresses by hand, without selecting a specific User. Your outbound notification can select this field type and send to all the addresses shown there.

I've attached an example of what this would look like if you put this field on a Group.

[peterraeves]

I guess there really is no other workaround. That means we have to modify the notifications. Thanks for your input Patrick!