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Is it possible to add traffic light indicator in "Breach Time" field?

ElaineJoycE
Tera Contributor

‎04-02-2025 08:40 PM

My requirement is to add a traffic light visual display shown next to the "Breach time" based on the proximity of the breach time

  • If target = Response
    • Show Red
  • If target = Resolution
    • Less than 50% of SLA duration elapsed --> Show Green
    • Between 50% and 75% of SLA duration elapsed --> Show Orange
    • More than 75% of SLA duration elapsed --> Show Red
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1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-03-2025 06:37 AM

Hi @ElaineJoycE 

 

Yes, you can use the field dictionary for the same and add the condition accordingly.

 

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/field-administ...

 

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