Is it possible to attach a custom signature per user to email templates?

[sherman_1206]

Our analysts process many tickets on a daily basis and have become fond of email templates to make communicating with customers easier. However, we have had many analysts ask if its possible to attach a custom signature to their email templates?

They are using the email macro on the incident form for example to popup and select a email template to send back. Is there a way for them to further personalize these?

My initial thoughts were to potentially add a signature field to the sys_user table. Then write a simple GlideRecord query to pull the users signature and toss it into the email template however it appears the email template does not allow for this type of scripting.

Has anyone achieved this? If so how?

[gripping]

Hej Peter

Is it possible, you share that BR, I have the same challenge with signatures

Best regards,

Dan Gripping

[NamrataJain]

Hi Pete,

Can you share that BR with us, I have same kind of Requirement.

Thanks in advance.

Best Regards,
Namrata Jain

[PeterWiles]

I will post it up tomorrow.

[NamrataJain]

Hi Pete,

Thanks, I have created a BR and it is working as expected.

Thank you.

Best Regards,
Namrata Jain

[Subhajit1]

Hey Namrata,

Could u kindly share the BR.

Thanks,

Subhajit