Is it possible to back-up a scoped application installation?

[Zack Zap]

Hello, good day!

A customer's instances were recently upgraded to Xanadu from Washington DC and a cloning activity was then conducted from Prod all the way down to Dev (I backed up all necessary update sets beforehand, of course).

Prior to all of this, a developer (no longer part of the project) installed and set-up the BeyondTrust PRA application in our Dev environment for a POC. 

So when the cloning activity was finished... so were the configurations for the BeyondTrust PRA app (it was wiped). I was told that we needed to do a fresh install of the application from the store, but the current iteration is not compatible with Xanadu at the moment.

To prevent this from happening again, I want to confirm if it's possible to back-up scoped application installations.
Your insight is greatly appreciated. Thank you!

[Amit Verma]

Hi @Zack Zap 

I will suggest you to make use of the internal Application Repository to overcome this issue. You can publish your application to the application repository so that it becomes available on all the instances connected. Moreover, you can even take out the application update set before clone is applied so that you can get it reinstalled.

Please note that some features might be deprecated in the newer version so you might face issues during the application restore. If you have a SVN configured, you can prefer to backup the application to that as well from Studio.

Thanks and Regards

Amit Verma

[Zack Zap]

Hi @Amit Verma , 

Thank you for the reply! I shall keep note of this, thank you 🙂 

However, does this also apply to 3rd party/external applications? 

[Amit Verma]

@Zack Zap 

Below KB might answer your query :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961293

[Zack Zap]

Thank you @Amit Verma 🙂