Is it possible to call an agentic workflow from my virtual agent?

[OswaldoLope]

Is there a way I can use an agentic workflow I made in a virtual agent? It seems as of now is only possible to call individual ai agent through VA. I've tried wrapping the workflow in flow designer actions or subflows but those only have steps to use individual agents as well. 

Is there a way I can use my agentic workflow in my virtual agent?

[Naveen20]

Virtual Agent can only invoke individual AI Agents, not full agentic workflows directly. This is a known limitation. The "Add to Virtual Agent" option only appears for individual AI Agents, not for agentic workflows. ServiceNow Community

Here's what actually works today:

The supported approach is to expose an individual AI Agent to VA, then have that agent's logic handle the orchestration. Specifically: go to AI Agent Designer → open your Use Case → go to the Channels tab → ensure Virtual Agent is selected as an available channel. Then in your VA Assistant config, make sure AI Agent use cases are included as a source. ServiceNow Community

Workaround options:

1. Restructure as a single AI Agent with multiple tools — instead of a multi-agent workflow, create one AI Agent that has all the tools your workflow's child agents use. The agent's reasoning/planning loop can effectively replicate the orchestration logic.
2. Use an AI Agent as the entry point that programmatically triggers the workflow — you can trigger AI Agents programmatically via UI Actions, Script Includes, GlideRecord, Scripted REST APIs, or Flow Designer actions LMTEQ, so you could have the VA-facing agent kick off the broader workflow through a scripted tool action.

[Tanushree Maiti]

Hi @OswaldoLope 

Refer this: KB2696826 Using AI Agents in ServiceNow: How to Run, Test, and Benefit from Agentic Workflows in Wor... 

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